Frequently Asked Questions

Everything you need to know about shopping with Jollynova.

How long will it take to receive my order?

Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Please note that processing time at our warehouse may take an additional 1-3 days.

What is your return policy for fashion items?

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.

Which payment methods do you accept?

Jollynova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay.

Can I track my package after it ships?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Do you ship internationally?

We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.